3. GENERAL TERMS OF PURCHASE – PURCHASE THROUGH THE ONLINE STORE (B2C)

 

Orders can be placed through our online store or by telephone. We do not accept or process orders via email or social media platforms. Additionally, simply mentioning a product on any form does not constitute a valid order. The terms below apply to purchases made online or by phone. The seller is the business.

 

3.1 PRODUCTS

Dressvoice offers fashion items such as clothing, footwear, and accessories (collectively, the “Products”) for direct consumer purchase (B2C).

We strive to ensure that all product information on our website is complete, accurate, and up to date, including product descriptions and images. Photos represent actual products, but some visual discrepancies may occur due to screen settings or technical factors.

Product availability is updated regularly, though changes may take up to one (1) hour to reflect in our system. Dressvoice reserves the right to change, withdraw, or replace Products, pricing, offers, and discounts at its sole discretion and without notice.

All Products are intended for personal use only and not for resale or commercial use.

 

3.2 ORDER

a. Basic Condition for Ordering

Before placing your order, please verify that your shipping address (country and postal code) is within our delivery zones. Besides Greece and Cyprus, we ship to all countries serviced by DHL, excluding Russia. For more information on shipping countries, visit DHL’s website at www.dhl.com.

If your location is not supported, contact us at:

Phone: +30 28210 68300 or email: online@dressvoice.com

We retain pending orders for up to 1 month.

We retain failed orders for up to 2 weeks.

We retain cancelled orders for up to 2 weeks.

We retain refunded and completed orders in accordance with our legal and tax obligations.

DRESSVOICE reserves the right to delay, hold, or cancel orders.

 

b. Submitting Your Order – Sales Contract

To order, browse the categories via the main menu and add items to your cart. Review your cart using the “SHOPPING CART” icon. You can remove items at any time before checkout.

During checkout, you’ll need to provide:

– Full name

– Email address

– Mobile phone number

– Shipping and billing address

– Payment information (if paying by card)

 

Account Registration:

Registration is optional but allows access to order history and quicker checkout. Creating an account requires a valid email and password. Registration is free, personal, and non-transferable.

All personal data is collected and processed solely to facilitate order fulfillment, delivery, payment, and communication. These processes are governed by our Privacy Policy, which you must accept. You may request the correction or deletion of your data at any time by contacting online@dressvoice.com or through the ‘MY ACCOUNT‘ page.

Only individuals or legal entities with full legal capacity are eligible to register. Registration is not permitted for minors under the age of 18.

We hold inactive accounts for up to 24 months.

We use reCAPTCHA to help protect our website from spam, abuse, and fraudulent activity.

 

Order Placement:

After selecting your products and reviewing your cart, click ‘PROCEED TO CHECKOUT.’ Review your order details, and by clicking ‘PLACE ORDER’ or proceeding to a payment gateway, you accept the Terms and Conditions and Privacy Policy and finalize your order.

You confirm that all provided information is accurate and that you are the authorized user of the selected payment method. We may verify payment details at our discretion.

You will receive a confirmation email summarizing your order.

If you choose Cash on Delivery, your order will be confirmed immediately and the products will be delivered upon full payment at the time of delivery.

If you chose bank transfer or IRIS as your payment method, the order will be processed only after we receive full payment.

We will verify product availability and send a second email once your order is dispatched, including a tracking number.

Note: Order confirmation does not equal order acceptance. A binding sales contract is created only once we confirm shipment. Items not included in the shipping confirmation are not part of the contract, and any payment made for such items will be refunded.

Delivery details, including timelines and costs, are outlined in Sections 3.3 and 3.4.

If part of your order becomes unavailable or delayed, we will contact you to offer alternatives or proceed with a partial order. If we cannot reach you within five (5) days, we’ll fulfill what is available and cancel the rest. You’ll receive a refund for the canceled part.

 

c. Telephone Orders

Phone orders are accepted at +30 28210 68300 (Mon–Fri, 10:00–18:00). You will be asked to provide the same order, shipping, and payment information. Calls may be recorded to confirm your order and serve as legal documentation. Card details are never recorded. By placing a telephone order, you agree to these Terms and Policies.

 

d. Order Cancellation

By You:

– You may cancel anytime before clicking “PLACE ORDER.”

– For orders destined for delivery abroad, if you cancel after dispatch, you are responsible for return shipping costs.

 

By Dressvoice:

We reserve the right to cancel orders due to:

– Product unavailability

– Suspected misuse or fraud

– Non-payment

– Non-receipt by the customer

– Legal or force majeure reasons

In such cases, you will receive a prompt refund if payment was already made.

 

e. Prices

All prices are in Euros (€), include VAT, and are final. If a pricing error is detected, we will notify you before fulfilling the order. Dressvoice is not obligated to honor clearly incorrect prices.

 

3.3 PRODUCT DELIVERY

a. Delivery Areas

Products are delivered to the shipping address provided during the order process, within Greece, Cyprus, and internationally (excluding Russia).

Alternatively, customers may choose to collect their order in person from our physical store located at:

DRESSVOICE

Platanias, Chania, 73014, Crete, Greece

You will receive a notification (via email or SMS) once your order is ready for pickup. Pickup is available during store opening hours. Please bring your order confirmation when collecting your order.

We deliver to:

– Greece via ACS Courier

– Cyprus via ACS Courier or DHL Express

– International destinations (excluding Russia) via DHL Express

 

b. Delivery Timeframes

Orders submitted by 10:30 AM are processed the same day. Orders placed after that or during weekends are processed the next business day.

Greece operates on Eastern European Time and Summer Time (EET, EEST), which is:

– GMT+2 during standard time (winter)

– GMT+3 during daylight saving time (summer)

If you choose the in-store pickup option, your order will typically be ready within 1 – 2 business days. You will be notified by email or SMS once it is available. Orders not collected within 7 calendar days may be automatically cancelled and refunded, unless otherwise agreed.

Estimated delivery times:

– Greece: 1 – 3 business days

– Europe: 3 – 6 business days

– International: 4 – 10 business days

Note: Delivery times are subject to delays caused by weather, strikes, customs, or other force majeure events.

Courier Selection:

We do not accommodate alternate courier services. For issues or questions, please contact us by phone at +30 28210 68300 or by email at online@dressvoice.com.

Deliveries are made Monday to Friday following courier contact.

 

c. Delivery Delays

Delivery may be delayed due to:

– Supplier or transportation issues

– Force majeure (weather, strikes, etc.)

– Limited stock

If your order is delayed, we will contact you to discuss options. You may accept a partial delivery, wait, or cancel for a refund. Contact us by phone at +30 28210 68300 or by email at online@dressvoice.com.

 

d. Responsibility During Shipping

We remain responsible for the Products until you (or your authorized recipient) receive them physically. Once delivered, liability transfers to you.

 

3.4 SHIPPING COSTS

Within Greece (via ACS Courier):

– Greece – Orders over €50.00: Free

– Greece – Orders under €50.00: €3.00 (incl. VAT)

– Cash on Delivery: €2.00 (incl. VAT)

To Cyprus (via ACS Courier or DHL):

– Cyprus – Orders over €150.00: Free

– Cyprus – Orders under €150.00: €19.00 (incl. VAT)

To Other Countries (via DHL):

– Europe – Orders over €150.00: Free

– Europe – Orders under €150.00: €19.00 (incl. VAT)

– Outside Europe – Orders over €180.00: Free

– Outside Europe – Orders under €180.00: €19.00 (incl. VAT)

In-store pickup is offered free of charge and does not incur any shipping or handling fees.

 

3.5 PAYMENT METHODS

You may select one payment method per order. Combined methods are not accepted.

 

a. Cash on Delivery

Pay upon delivery is available only for shipments within Greece and for in-store pickup at our physical shop.

For in-store pickup, the service is free. For shipped orders, the payment method ‘Cash on Delivery’ includes a fee of €2.00 (incl. VAT).

Orders over €499.00 must be paid electronically.

 

b. Credit/Debit/Prepaid Cards

We accept: Visa, Mastercard, American Express, Maestro, and Diners Club. Payments are processed securely via Nexi e-Commerce – Alpha e-Commerce (Nexi Payments Greece S.A. – Alpha Bank) using TLS 1.2 SSL encryption.

You will enter your card details (card number, expiry, CVV) directly on the bank’s secure environment. DRESSVOICE does not store card details.

Your card will be charged upon successful payment confirmation.

 

c. Klarna

Buy now, pay later with Klarna. This option is available for selected countries and subject to Klarna’s terms and eligibility requirements.

You can split your payment or choose to pay later, depending on Klarna’s available services in your region.

Please note: Klarna availability depends on your billing country and the total order amount. Klarna handles the approval process, and DRESSVOICE is not responsible for declined transactions.

By selecting Klarna, you agree to Klarna’s own terms and conditions, available at www.klarna.com.

 

d. Bank Transfer

You may choose to pay via direct bank transfer. After placing your order, you will receive our bank account details.

Please complete the transfer within 2 business days and include your Order Number in the payment reference.

Your order will be processed once we confirm receipt of the payment.

Note: Bank transfer fees, if any, must be covered by the customer.

 

e. IRIS Online Payments

We also accept payments via IRIS, the Greek interbank online payment system.

Choose IRIS at checkout and follow the instructions to complete the payment through your banking app or online banking platform.

 

f. PayPal

You may choose to pay for your order using PayPal, a secure third-party online payment platform.

When selecting PayPal at checkout, you will be redirected to the PayPal website to complete your transaction using your PayPal account or linked payment method. Once your payment is confirmed, you will return to our Website to finalize your order.

Please note:

If you request a refund, the amount will be returned to your original PayPal account.

DRESSVOICE does not store or have access to your PayPal login credentials or financial information.

PayPal may charge fees for currency conversion or international transactions, which are not controlled or covered by DRESSVOICE.

PayPal is available for most regions except Romania.

By selecting PayPal, you agree to PayPal’s own terms and conditions, available at www.paypal.com.

 

Orders will be processed once the payment is successfully received.

 

Refunds for returns are made to the original payment method.

 

Any additional fees arising from charges by the business handling the transaction, which is not affiliated with DRESSVOICE, are the responsibility of the customer.

 

3.6 Customs Duties – Import Taxes

Orders shipped outside the European Union (EU), or to countries that require customs clearance, may be subject to customs duties, import taxes, or other charges imposed by the destination country. These costs are not included in the product price or shipping fee and are the sole responsibility of the customer.

Customs policies vary widely by country, and DRESSVOICE has no control over these charges, nor can we predict their exact amount. We recommend that you contact your local customs office for more information before placing your order.

If you refuse to pay the customs duties or import fees and the parcel is returned to us, we will refund you the amount of the order minus:

– The original shipping cost (even if the order unlocked free shipping and the shipping cost was not included in the total price), and

– Any return shipping fees, customs duties, or handling charges incurred by us.

 

3.7 Promotional Offers & Discount Codes

From time to time, DRESSVOICE may offer promotional codes, discount coupons, or free shipping incentives. These offers may apply to specific products, collections, minimum order values, or regions, and are valid for a limited time only, as specified in each campaign.

Unless otherwise stated:

– Promotional codes are not combinable with other offers or discounts.

– Each code is valid for one-time use per customer.

– Codes must be entered at checkout and cannot be applied retroactively.

– If a purchase made with a discount code is returned, the refund will reflect the discounted amount paid, not the original full price.

– If a free shipping promotion was used, and the final order total (after return or cancellation) no longer qualifies, standard shipping costs may be deducted from the refund.

DRESSVOICE reserves the right to modify or cancel promotions at any time without prior notice.