Monday – Friday, 10:00 – 18:00

Step into the world of DRESSVØICE.
Visit our stores and explore our collections in person, feel the fabrics, try the fits, and experience the essence of our brand. Our spaces are designed to inspire, with thoughtful details, warm service, and a calm, high-aesthetic atmosphere.

Find us on Google Maps:

At DRESSVØICE, Fair Trade isn’t just a concept, it’s at the heart of how we work and why we create. We believe that fashion should not only look good, but also do good. That’s why we’ve partnered with a community in Ethiopia, where craftsmanship, tradition, and sustainability come together in every piece we produce.

Together, we create 100% eco-friendly products using natural weaving techniques and water-based printing methods, completely free from harmful chemicals. This approach respects both people and planet, supporting ethical working conditions, preserving traditional skills, and reducing environmental impact.

Fair Trade allows us to empower artisans with fair wages, safe workplaces, and long-term opportunities, while offering you products made with care, intention, and integrity. Through this collaboration, we take a stand for human dignity, environmental responsibility, and global solidarity.

Every purchase becomes a part of this story, a choice that supports real people, protects the planet, and connects us all through shared values.

Orders are delivered to the shipping address provided during checkout.

Alternatively, customers may choose to collect their order in person from our physical store located at:

DRESSVØICE

Platanias, Chania, 73014, Crete, Greece

 

We currently ship to:

– European countries, and all

– International destinations served by DHL Express (excluding Russia)

 

We do not support alternative couriers. Orders are fulfilled using:

– ACS Courier for Greece

– ACS Courier or DHL Express for Cyprus

– DHL Express for Europe and international orders

 

Shipping Costs

Within Greece:

– Orders over €50.00: FREE shipping

– Orders under €50.00: €3.00 (incl. 24% VAT)

– Cash on Delivery: €2.00 (incl. 24% VAT)

To Other Countries:

– Orders over €150.00, Europe: FREE shipping

– Orders over €180.00, outside Europe: FREE shipping

– Orders under those amounts: €19.00 (incl. 24% VAT)

Please note: Shipping fees are non-refundable in case of returns unless the product is defective or an error was made.

 

Delivery Times

Orders placed by 10:30 AM, Monday to Friday, are processed the same business day.

Orders placed after 10:30 AM, on weekends, or holidays are processed the next working day.

Greece operates on Eastern European Time and Summer Time (EET, EEST), which is:

– GMT+2 during standard time (winter)

– GMT+3 during daylight saving time (summer)

 

Estimated Delivery Times:

– Greece: 1 – 3 business days

– Europe: 3 – 6 business days

– International Orders: 4 – 10 business days

Actual delivery time may vary depending on:

– Location and courier access

– Holidays or weekends

– Customs clearance delays

– Weather conditions or strikes

If you choose the in-store pickup option, your order will typically be ready within 1 – 2 business days. You will be notified by email or SMS once it is available. Orders not collected within 7 calendar days may be automatically cancelled and refunded, unless otherwise agreed.

 

Delivery Delays

Although we aim for fast and accurate deliveries, delays may occur due to:

– Supply chain disruptions or courier issues

– Force majeure (e.g. extreme weather, strikes)

– Limited product availability or backorders

In case of delay, we will contact you with options:

– Proceed with available items

– Wait for full order

– Replace or cancel unavailable item(s)

If you choose to cancel, we will fully refund any amount paid for the affected products.

 

The customer is responsible for:

– Any exchange rate differences

– Customs clearance fees

– Import duties, local taxes, and applicable restrictions

 

For questions, please contact Customer Service:

Phone: +30 28210 68300

Email: online@dressvoice.com

 

Delivery Confirmation & Responsibility

Deliveries are made Monday through Friday, following communication from the courier service.

DRESSVØICE is responsible for the condition and safety of your products until they are physically received by you or your authorized representative.

You have the right to return your order in whole or in part within 15 calendar days from the date of delivery.

 

Return Conditions

To be accepted, returned items must:

– Be unused, unworn, and in excellent condition

– Have all original tags, labels, and adhesive hygiene strips (if applicable) intact

Be accompanied by:

– The purchase receipt

– The completed return form included in your original order

 

Return Options

You may choose one of the following return options:

Exchange in-store

Bring your item and receipt to any DRESSVØICE physical store for:

– An exchange with the same item (different size or color)

– An exchange with a different product of equal or higher value

 

Return by courier for refund or exchange

Return your product to our central warehouse and request either:

– A refund to your original payment method or via bank transfer, depending on how the order was paid

– An exchange via our online store

Refunds include discounted items and sale products. Refunds are made using the original payment method.

 

Return Shipping Costs

If the return is due to an error or defect caused by DRESSVØICE, return shipping is covered by us.

 

Returns from Greece

You may use ACS Courier for returns at a flat fee of €4.00

This amount is deducted from your refund, not paid directly to the courier

If you choose any other courier (e.g. ELTA), you are responsible for the return cost directly

 

Returns from other countries

– Returns must be made via DHL Express

– Return costs are fully paid by the customer

 

The customer is responsible for:

– Any exchange rate differences

– Customs clearance fees

– Import duties, local taxes, and applicable restrictions

 

Return Address

Please send all returns to:

DRESSVØICE – KOUTSOURELAKI ARGYRO

Platanias, Chania

Postal Code: 73014

Crete, Greece

 

Processing & Refunds

Returns are processed within 15 business days after we receive your parcel.

All returns go through quality control before a refund or exchange is approved.

If a product fails inspection (e.g. worn, dirty, damaged), it will not be accepted and the customer will be contacted.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

– Underwear

– Earrings

– Leggings, tights, and socks

– Bodysuits

– Candles, fragrances, face & body care products

– Swimwear

 

Return Preference

You must choose your return preference (refund or exchange) when submitting your return.

After 15 days, you cannot change your selected return method (e.g., from exchange to refund).

 

Refused Deliveries

If you refuse to receive your order or it is returned to us because it was not accepted at delivery, we will:

– Refund the value of the order

– Deduct all applicable shipping, customs, and handling fees from the refund

 

Questions?

Call us: +30 28210 68300

Email: online@dressvoice.com

Or use the Contact Form on our website.

Our Office

The heart of DRESSVØICE beats here.
Our office is more than a workspace, it’s where ideas take shape, collections come to life, and every detail is crafted with care. From creative direction to customer support, our team works with passion and precision to bring you a seamless experience, both online and in-store.

For inquiries, collaborations, or general communication, feel free to get in touch with us. We’re always open to meaningful partnerships and dialogue. Our office is located just behind our main store.